HESI Registered Nurse EXIT Practice Exam

An unlicensed assistive personnel expresses frustration with a demanding client. How should the nurse respond?

1. "He has a lot of problems. You need to have patience with him."

2. "I will talk with him and try to figure out what to do."

3. "He is scared and taking it out on you. Let's talk to figure out what to do."

4. "Ignore him and get the rest of your work done. Someone else can take care of him for the rest of the day."

The correct answer is: "He is scared and taking it out on you. Let's talk to figure out what to do."

When addressing the concerns of the unlicensed assistive personnel, the choice to respond with an understanding of the client's emotions and a collaborative approach is highly effective. By acknowledging that the client may be scared and expressing that fear through their behavior, the nurse validates the experience of the unlicensed assistive personnel. This recognition can help them feel understood and supported. Additionally, suggesting a conversation to figure out what to do promotes teamwork and problem-solving. It encourages the unlicensed assistive personnel to engage in open dialogue about their challenges, fostering a supportive work environment where they can seek assistance and share concerns. This approach not only addresses the immediate issue at hand but also helps build rapport between team members, enhancing overall patient care and staff morale.